Shipping and Delivery
RU Sticks, we strive to ensure timely delivery of all your orders. Please find detailed information regarding our shipping and delivery process below.
Order Processing Time
- All orders are processed within 24 hours of being placed.
- After processing is complete, your order will be shipped. You will receive an email or SMS notification with tracking information once your order is dispatched.
Shipping Timeframes
- Delivery Time: Products will be delivered within 0 to 7 business days depending on your location.
- Nearby Locations: Delivery may take 0-3 business days.
- Remote Locations: Delivery may take 4-7 business days.
- Shipping Days: We ship orders Monday through Saturday. Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Charges
- Shipping charges may vary based on the product, order size, and location. Details will be provided during checkout.
Delivery Address Policy
- Ensure that the delivery address provided during checkout is correct and complete.
- If there are any changes to the shipping address after placing your order, please contact us within 12 hours of placing the order.
Order Tracking
- Once shipped, you will receive a tracking number via email or SMS. You can track your shipment status on our website or directly through the courier website.
Delivery Delays
While we strive for timely delivery, delays may occur due to factors outside our control, such as:
- Natural disasters, extreme weather conditions, or unforeseen circumstances.
- Local or national holidays affecting courier services.
- Remote or inaccessible delivery locations.
If your order has been delayed, please contact us for assistance.
Undelivered Packages
If an order fails to be delivered due to:
- Incorrect address provided by the customer, or
- Multiple failed delivery attempts by the courier service,
The product will be returned to us. Customers may be responsible for additional reshipping fees, if applicable.
Contact Us
If you have any questions about shipping or delivery, feel free to contact us:
- Email: [email protected]
